Don't worry, we take care of it. Our team reviews declined transactions daily, to make sure we authorize the ones that were supposed to be accepted. Once reviewed, we email you to let you know the establishment has been allowed and you can try again next time.
Articles in this section
- Can I get a partial refund for a transaction? How does it work?
- I got a refund from an establishment. When will I see it in my balance?
- What to do if my transaction was declined but the establishment meets the requirements?
- What should I do if my card is lost or stolen?
- What if my card is declined when I try to use it?
- Accumulate Balance, what is it and how does it work?
- How can I request my Coverflex card?
- My card has not arrived. What should I do?
- Can I order a new card?
- What is the shipping status of my card?
- See more