Luís M.
Activity overview
Latest activity by Luís M.-
Luís M. created an article, Can I get a partial refund for a transaction? How does it work?
Yes, you can! A partial refund is when a portion of the original purchase price is returned to you, rather than the full amount. Partial refunds are processed in the same timeframe as full refunds....
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Luís M. created an article, I got a refund from an establishment. When will I see it in my balance?
We strive to process refunds as quickly and efficiently as possible. Here's what you can expect: Refunds are typically processed within 1-2 business days of approval. Once processed, the refunded ...
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Luís M. created an article, What happens if I forget my password?
To recover your password, just follow these steps: Click on “Forgot password?” in the login page. Enter your Coverflex login email and click “Send new password”. Open the email we've just sent you...
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Luís M. created an article, What to do if my transaction was declined but the establishment meets the requirements?
Don't worry, we take care of it. Our team reviews declined transactions daily, to make sure we authorize the ones that were supposed to be accepted. Once reviewed, we email you to let you know the ...
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Luís M. created an article, Where can employees receive their cards?
You can choose to have the cards delivered at the company or allow employees to receive their cards at their addresses. After an employee requests the card, it will take from 5 to 12 business days ...
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Luís M. created an article, How can employees pay with their card?
Employees can pay with their Coverflex cards using the contactless function or inserting the card in any Visa payment terminal. They can also add their cards to Apple Pay and Google Pay.
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Luís M. created an article, How long does it take for a top-up to be available in employees' Meal balance?
Meal top-ups will be immediately available on your employees' balances, as long as there's enough balance on your Coverflex company account.
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Luís M. created an article, What's the limit for monthly Meal top-ups?
Meal expenses are only exempt from IRPF up to 220€ a month or 2.420€ a year. There is no limit for Meal top-ups, but if the company decides to pay a higher amount, the difference will be taxed.
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Luís M. created an article, Coverflex walkthrough videos
A quick tour of Coverflex, to guide you through the main features you'll have access to as a manager. If you offer your employees Meal, Childcare, and Public transport benefits, watch this video:...
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Luís M. created an article, Where can employees pay with their Coverflex cards?
In restaurants, cafés, bars, and delivery services, online and in store, wherever Visa is accepted.