Luís M.
Articles
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How can I see the available discounts?
Once you have access to your Coverflex account, you'll be able to see the available discounts directly in the app, in the Web or Mobile versions!
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What does a school have to do to be part of the Coverflex network?
In order to be part of the Coverflex network of schools, a nursery or a kindergarten just has to fill in and sign our membership contract, as well and send us proof that the establishment is an act...
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I have some legal questions. Who should I speak to?
You can read our Terms and Conditions regarding access, membership and use of the Coverflex Program, Coverflex App and Coverflex Wallet on this link.If you have any further questions, we are here t...
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How can I get in touch with the support team?
Through the chat or by email at ayuda@coverflex.com. We can help you more quickly if you tell us the email associated with your Coverflex account and any other relevant information about the topic ...
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When is the support team available to help me?
Monday to Friday, from 9am to 6pm (GMT+2).
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Which languages does the support team speak?
Spanish and English.
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I found a bug in the app. What should I do?
Let us know in the chat or email us at ayuda@coverflex.com. We appreciate your help to keep improving!
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Is there a spending limit for a single Meal purchase?
No. As long as you have Meal balance, you can spend it all in a single purchase if you want to (up to 220€ a month or 2.400€ a year).
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What if my card is declined when I try to use it?
Your card can be declined if: - You don't have enough balance for that purchase - The place where you’re trying to use it doesn’t accept Visa - The place is not a meal or transport merchant If ...
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What is Coverflex Childcare benefit and how does it work?
Everything you need to know about this benefit that will allow you to optimize your tax exemption and at the same time help with your work-life balance. Summary: What is this benefit and what is...