Luís M.
Articles
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When is the support team available to help me?
Monday to Friday, from 9am to 6pm (GMT+2).
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How can I get in touch with the support team?
Through the chat or by email at ayuda@coverflex.com. We can help you more quickly if you tell us the email associated with your Coverflex account and any other relevant information about the topic ...
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Which languages does the support team speak?
Spanish and English.
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I found a bug in the app. What should I do?
Let us know in the chat or email us at ayuda@coverflex.com. We appreciate your help to keep improving!
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I have some legal questions. Who should I speak to?
You can read our Terms and Conditions regarding access, membership and use of the Coverflex Program, Coverflex App and Coverflex Wallet on this link.If you have any further questions, we are here t...
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Is there a spending limit for a single Meal purchase?
No. As long as you have Meal balance, you can spend it all in a single purchase if you want to (up to 220€ a month or 2.400€ a year).
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What should I do if my card is lost or stolen?
Go to your card settings on your profile and block your card as soon as you can. You can unblock it later if you find it. You can also reach out to us in the chat or email us at ayuda@coverflex.com...
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What if my card is declined when I try to use it?
Your card can be declined if: - You don't have enough balance for that purchase - The place where you’re trying to use it doesn’t accept Visa - The place is not a meal or transport merchant If ...
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Accumulate Balance, what is it and how does it work?
Your company can allow you to accumulate balance on Meal and Public transport. You can keep what you don’t spend each month and use it in the following months. To do so, you need to turn on the acc...
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Where can I log in to my account?
You can access your account from your computer on any browser at My Coverflex, or download our mobile app from the App Store or Google Play store to use Coverflex on your smartphone.