Luís M.
Articles
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Can I get a partial refund for a transaction? How does it work?
Yes, you can! A partial refund is when a portion of the original purchase price is returned to you, rather than the full amount. Partial refunds are processed in the same timeframe as full refunds....
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I got a refund from an establishment. When will I see it in my balance?
We strive to process refunds as quickly and efficiently as possible. Here's what you can expect: Refunds are typically processed within 1-2 business days of approval. Once processed, the refunded ...
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What happens if I forget my password?
To recover your password, just follow these steps: Click on “Forgot password?” in the login page. Enter your Coverflex login email and click “Send new password”. Open the email we've just sent you...
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What to do if my transaction was declined but the establishment meets the requirements?
Don't worry, we take care of it. Our team reviews declined transactions daily, to make sure we authorize the ones that were supposed to be accepted. Once reviewed, we email you to let you know the ...
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What should I do if my card is lost or stolen?
Go to your card settings on your profile and block your card as soon as you can. You can unblock it later if you find it. You can also reach out to us in the chat or email us at ayuda@coverflex.com...
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Accumulate Balance, what is it and how does it work?
Your company can allow you to accumulate balance on Meal and Public transport. You can keep what you don’t spend each month and use it in the following months. To do so, you need to turn on the acc...
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How can I enable or disable benefits?
To enable or disable benefits for your employees, click on "Benefits" in the sidebar menu. Employees will only see as available benefits the ones you have enabled. In this area, you can also learn ...
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Where can I log in to my account?
You can access your account from your computer on any browser at My Coverflex, or download our mobile app from the App Store or Google Play store to use Coverflex on your smartphone.
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Coverflex walkthrough videos
A quick tour of Coverflex, to guide you through the main features you'll have access to as a manager. If you offer your employees Meal, Childcare, and Public transport benefits, watch this video:...
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Where can employees receive their cards?
You can choose to have the cards delivered at the company or allow employees to receive their cards at their addresses. After an employee requests the card, it will take from 5 to 12 business days ...