Luís M.
Articles
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What is Coverflex Childcare benefit and how does it work?
Everything you need to know about this benefit that will allow you to optimize your tax exemption and at the same time help with your work-life balance. Summary: What is this benefit and what is...
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What covers the Public Transportation benefit category and how does it work?
This article will answer your main questions regarding the Public Transportation Benefit that will allow you to save tax on your daily trips. Summary: What is this benefit and what is the assoc...
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Can I get a partial refund for a transaction? How does it work?
Yes, you can! A partial refund is when a portion of the original purchase price is returned to you, rather than the full amount. Partial refunds are processed in the same timeframe as full refunds....
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I got a refund from an establishment. When will I see it in my balance?
We strive to process refunds as quickly and efficiently as possible. Here's what you can expect: Refunds are typically processed within 1-2 business days of approval. Once processed, the refunded ...
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What happens if I forget my password?
To recover your password, just follow these steps: Click on “Forgot password?” in the login page. Enter your Coverflex login email and click “Send new password”. Open the email we've just sent you...
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What to do if my transaction was declined but the establishment meets the requirements?
Don't worry, we take care of it. Our team reviews declined transactions daily, to make sure we authorize the ones that were supposed to be accepted. Once reviewed, we email you to let you know the ...
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Where can employees receive their cards?
You can choose to have the cards delivered at the company or allow employees to receive their cards at their addresses. After an employee requests the card, it will take from 5 to 12 business days ...
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How can employees pay with their card?
Employees can pay with their Coverflex cards using the contactless function or inserting the card in any Visa payment terminal. They can also add their cards to Apple Pay and Google Pay.
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How long does it take for a top-up to be available in employees' Meal balance?
Meal top-ups will be immediately available on your employees' balances, as long as there's enough balance on your Coverflex company account.
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What's the limit for monthly Meal top-ups?
Meal expenses are only exempt from IRPF up to 220€ a month or 2.420€ a year. There is no limit for Meal top-ups, but if the company decides to pay a higher amount, the difference will be taxed.