Manager

Company Set up

• Coverflex walkthrough videos
• About the KYB documents we ask you to submit
• When are employees notified that the company has joined Coverflex?
• What information do I need to provide while adding employees?
• How do I add my employees to my Coverflex account?

My Account

• What happens if I forget my password?
• Can I limit the usage of the card?
• How/where does the card work?
• How long does it take to top up the balance of employees' cards?
• When will the transfer I made to my company Coverflex account arrive?
• How can I top up my Coverflex account?
• See all 7 articles

Team

• How can I request the card?
• When does the employee receive the card?
• How can I top up employees' benefit accounts?
• How to offboard an employee?
• What happens when employees are removed?
• I've already paid the fee of an employee who's leaving the company. What happens now?

Subscriptions and Payments

• Does my subscription price change when new employees are added?
• I am having trouble paying my subscription by bank card. What should I do?
• How is the amount of the subscription invoices calculated?
• Can I pay for the subscription with funds from my Coverflex account?
• Do I need to use a credit card to pay for the subscription?
• Which payment methods can I use to pay for my subscription?
• See all 7 articles

Coverflex Meal

• Where can employees receive their cards?
• How can employees pay with their card?
• How long does it take for a top-up to be available in employees' Meal balance?
• What's the limit for monthly Meal top-ups?
• Where can employees pay with their Coverflex cards?

Coverflex Benefits

• What is the tax framework of the benefits?
• How can I enable or disable benefits?
• What's the difference between social benefits and flexible retribution?
• What are the benefits available through Coverflex?
• Professional Development

Accounting and Legal Information

• How much meal benefit can I pay my team?