This article addresses common questions related to your Coverflex login.
I didn't receive the SMS with the code to login to my Coverflex
The SMS with the access code may take a few minutes to arrive. If more than 10 minutes go by, you can request a new code directly on the login screen.
If you still haven't received any code:
- Make sure you entered the correct email and password.
- Make sure the last 3 digits of the phone number on the screen match the last 3 digits of your phone number.
- If the phone number on the screen is not yours, reach out to us in the chat or email us at help@coverflex.com so we can help.
If the phone number on the screen is not yours, reach out to us in the chat or email us at ayuda@coverflex.com so we can help.
For how long is the code valid?
The access code is valid for 10 minutes. If it expires, you must request a new code.
I am a company manager and employee. How will I receive the code?
If you are logging in to your employee profile - through the Coverflex app or at my.coverflex.com - you will receive an SMS with your access code in the phone number registered in your profile. If you are logging in to the company's dashboard, you will receive the access code in the email that's registered with Coverflex.
Can I configure/disable the access option with the code?
It is currently not possible to turn off the multi-factor access option. It is an additional protection to access your account and it's meant to ensure that your data and balance are safe. Our team will continue to work to provide more access options to make your experience even simpler.
The company I work for has SSO set up. How should I log in?
In this case, the login method remains the same, that is, the code will not be sent. You must log in as usual with the email through the company network.
How should I login for the first time?
To log in to Coverflex for the first time, you must follow the link in the invitation email sent by your company. You must click on "Create account" to create a password and confirm your data. If the link expires, you can request a new one to be sent to your company manager, directly in our chat, or emailing us to ayuda@coverflex.com. Once this is done, you can log in as you usually do to the Coverflex app or at my.coverflex.com.
I have created my Coverflex account, but when I try to log in I get a message saying my credentials are incorrect.
In this case, you must request a password recovery to create a new one directly in the login page. You will receive an email with a link to create a new password.
If you have any problems or difficulties in this process, you can reach out to us in the chat or email us at ayuda@coverflex.com.